delivery
A happy holiday season to all our customers, past present and future!Please note: We are closed to telephone enquiries and will not be despatching orders from 22nd December to 2nd January except by prior arrangement. Orders may still be placed within this time and will be dealt with on a first-come-first-served basis as promptly as possible when we return from our Winter break. Urgent queries made by email should be responded to within 48 hours. Thanks again, the team at Dillo Towers.
Delivery within the UK is included in all prices. Items we hold in stock are sent by Royal Mail 1st Class Recorded Delivery or Next Day Delivery by Interlink Express, some of our products are specially-made and come straight from the maker, or are despatched from a distributing warehouse. In all cases packages are tracked and signatures are required for delivery. Please email us prior to ordering for any special requirements, including overseas delivery.
We aim to get your order to you within 10 days. If this is not possible we will contact you to discuss the options available, and keep you fully informed throughout.
returns
While of course we hope your order is everything you want it to be, we understand that sometimes your requirements or expectations may not have been met. Provided the item is returned to us in unused 'as new' condition within 14 days, we offer a full refund or replacement product. A credit-note may be offered for returns made after 14 days. We do not reimburse postage costs on no-fault returns
If a fault develops in the product, please email us with the details before returning the item. Postage costs may be reimbursed in such instances. |
